Activation Email
I can't find my activation email, what should I do?
There are a number of reasons why you cannot find your activation email, try these common solutions:
Search for emails from
notifications@kitmanlabs.comwhich is the address we send all of account related emails from.Check you spam folder as it's possible it may have been put here by your email service. If you do find the email has been sent to spam, please mark the email as "not spam" if this is possible.
Try resending the activation email following this guide.
Can the activation email be resent to me?
Yes, simply follow this instructions in this article.
The system says my activation link has expired, what should I do?
For security reasons, the links in the activation emails are only valid for 24 hours, after this they expire and you need to request a new activation email. You can request a this by following these instructions.
Why won't the activation email resend to me?
This is probably because the email address entered for your account in the system is incorrect. Please reach out to your Kitman Labs administrator or you can contact our support team via email at support@kitmanlabs.com.
How do I know an email is really from Kitman Labs?
To protect the integrity of our emails we "sign" every one to ensure they are delivered successfully and you can trust they are from Kitman Labs. Here a quick guide on how to check whether an email that claims to be from Kitman Labs really is from us:
Google Gmail:
Click on the small triangle highlighted in 1️⃣ on the image below. This will open a more detailed view of the sender information for the email. Check that the text highlighted in 2️⃣. is kitmanlabs.com
Accessing the System
Where do I go to sign in to Kitman Labs?
You can find the web address your organization uses to sign in to Kitman Labs in the activation email you received when your account was first created. The web address is in the format of organization.injuryprofiler.com.
We are in the process of changing the URL so if you have been notified of a URL change please use: organization.kitmanlabs.com.
If you are still having problems accessing Kitman Labs please contact either your organization's administrator or our support team.
Username and Password
What is my username?
Your username can be found on the confirmation email that was sent to you when your account was first created in the system.
I can't find my username, how can I get this information again?
Please reach out to your club administrator or trigger a password reset.
How can I reset my password?
There are step-by-step instructions on how to reset your password in this article.
Why am I not receiving the password reset emails?
There are a number of reasons why this may be happening, try these common solutions:
Search for emails from
notifications@kitmanlabs.comwhich is the address we send all of account related emails from.Check you spam folder as it's possible it may have been put here by your email service. If you do find the email has been sent to spam, please mark the email as "not spam" if this is possible.
This is probably because the email address entered for your account in the system is incorrect. Please reach out to your Kitman Labs administrator or you can contact our support team via email at
support@kitmanlabs.com.
What are the rules for setting passwords?
There are number of simple rules that you password must follow in Kitman Labs:
✅ be at least 8 characters long
❌ not include your first name or last name
❌ not include your username
❌ not include your organization name
❌ not include the text "Kitman" or "Labs"
❌ not have been identified as an insecure password
✅ conform to any additional requirements set by your organization
Choosing a secure password can be hard. If you need any guidance on how to choose a password that is secure you should read this article published by NIST. We recommend using a password manager to help you maintain secure passwords in your professional and personal life.
How can I resolve login issues with my Kitman Labs account?
If you're experiencing difficulties logging into your Kitman Labs account, there are several common issues and solutions to consider. Follow the steps below to troubleshoot and resolve your login problems.
Common Login Issues
Incorrect Username or Password: Ensure that you are entering your username and password correctly. Pay attention to capitalization, as usernames may be case-sensitive (e.g., starting with a capital letter).
Account Lockout: After three unsuccessful login attempts, your account will be temporarily locked for approximately 30 minutes. During this time, you will not be able to log in.
Account Deactivation: If your account has been deactivated, you will not be able to log in until it is reactivated by your club administrators.
Steps to Resolve Login Problems
Verify Your Credentials: - Double-check your username and password for accuracy. - If your account requires a username (not an email address), ensure you are using the correct format. - If you recently reset your password, use the new password provided.
Wait for Lockout Period to End: - If your account is locked due to multiple failed login attempts, wait for 30 minutes before trying again. - After the lockout period, log in using the correct credentials.
Contact Club Administrators for Reactivation: - If you suspect your account has been deactivated, reach out to your club administrators to request reactivation. - Once your account is reactivated, you can log in normally with your credentials.
Additional Tips for Successful Login
Always ensure your internet connection is stable before attempting to log in.
If you continue to experience issues, consider clearing your browser cache or trying a different browser.
For further assistance, contact Kitman Labs support for help with account-specific issues.
By following these steps, you should be able to resolve most login issues and regain access to your Kitman Labs account.